Visits are arranged directly with Sarah. Online booking and payments are not available. The appointment policies below apply to arranged visits.
Plans change. Please cancel or reschedule as soon as possible using your appointment’s management link. Online changes are available until the appointment starts. At or after the start time, email sarah@tinyridersatx.com for help.
Tiny Riders does not charge a cancellation or no-show fee at launch. No payment is due for an in-person visit that does not take place. If a prepaid appointment is canceled or otherwise does not take place, Tiny Riders will issue a full refund to the original payment method. You do not need to email us to request an eligible refund. If you would prefer to reschedule, contact Sarah to arrange another available appointment.
Canceling an appointment releases the time but does not automatically trigger a refund through Stripe. Sarah processes eligible refunds manually to the original payment method. Your bank determines when the refund appears.